Before explaining the comment accessing SFR messaging and solving very common connection problems, we would like to remind you that access to SFR messaging is extracted from the state SFR website or their mobile application. Then we show you how to log into their website with a web browser, as this is a method that we can follow with a cellular phone or computer. However, we strongly recommend that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the use of SFR Mail.
Existing customers will find English-speaking Customer Support with https://www.emailsetting.org/sfr-mail somewhat limited. There is apparently an English (and Arab) Customer Care Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions consumers are often redirected to the regular French Customer Care. SFR thus offers only limited English-speaking help online, apart from a few discussions in the online forum. You may be able to find somebody that speaks English inside an SFR boutique, though this may not be guaranteed.
All of SFR’s automated Customer Service can be obtained twenty four hours a day, 7 days per week. You can also contact the Live Customer Support which is available Monday through Saturday from 8 am to 8 pm via a chat, which you will be able to access using your SFR account.
Should you would rather speak with someone on the phone, you need to dial 1023. Note the best times to call are each day between 8 am and 12 pm, or even in the afternoon from 2 pm to 6 pm.
To sign up for a cell phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from the fixed telephone line) or ask for a free callback to reach English speaking customer care. You can learn more about SFR offers and how to sign up for any plan within our guide to SFR in France.
Locate an SFR Boutique In Your Area
SFR operates countless boutiques across France, which means you must be able to locate a physical location near you. You can find the address for that SFR shop in your area in this online directory (in French).
In case you are comfortable reading French, you may find SFR’s online Customer Support a far more efficient option than the telephone, as it lets you avoid lengthy time invested in hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will have received your online credentials within the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. Within your Espace Client you can find these services:
We recommend calling SFR or submitting a customer service request online for timely responses to your questions and concerns. However, cellular phone cancellations as well as for official complaints should be sent by post.
To cancel your mobile plan with SFR, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your complete name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to request an avis de réception at the post) to the following address:
You will also have to send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan together. You have to provide one or more month’s notice to cancel an Internet plan, and must pay a penalty if cancelling before one year on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), together with the date for cancellation. The cancellation letter can be sent to:
The initial strategy once you have a complaint with sfr mail connexion is to contact their customer care, either online or over the phone (1023). Should you be unable to resolve the problem and would like to make a formal, chcsyy complaint, send a letter to the relevant customer care postal address:
In case you are unable to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter should be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.